Not Sure Where to Start? Helping Hampton Roads Families Navigate Senior Care

Most families don't reach out because they already know what they need. They reach out because they're overwhelmed and don't know where to begin.

Maybe your parent just got discharged from the hospital and the social worker handed you a list of facilities. Maybe there's been a fall, a diagnosis, or a conversation that finally made the situation feel urgent. Maybe you've been managing things at home for years and you're not sure how much longer that's sustainable.

This page is for those families. Compass Senior Solutions exists to help you understand what options are available, what they actually mean, and what makes sense for your specific situation. There's no cost, no pressure, and no obligation.

What Does "Navigating Senior Care" Actually Mean?

Senior care isn't a single decision — it's a series of choices, each shaped by your loved one's needs, preferences, values, and finances. The options range from staying home with added support to transitioning into a care community. And within each of those categories, there are more choices than most families realize.

Andrew Mace helps families:

• Understand what's available — assisted living, memory care, independent living, residential care homes, home care, and everything in between
• Assess what level of care is actually needed — not just today, but as needs evolve
• Think through the family dynamics — including when a parent is resistant, when siblings disagree, or when guilt is getting in the way of a good decision
• Plan for urgent situations — hospital discharges, sudden declines, or safety crises at home
• Understand cost and payment options — what things actually cost, what insurance covers, and how to plan for it

This is not a call center or a referral database. It's a one-on-one conversation with someone who has navigated these decisions with hundreds of Hampton Roads families and knows the local landscape personally.

Common Situations We Help With

After a Hospital Discharge

Hospital discharges are one of the most stressful moments in a family's senior care journey. The timeline is compressed, the stakes are high, and the options can feel overwhelming. Andrew can help you quickly assess what level of care is needed, identify appropriate settings, and ensure your loved one has a safe place to go — typically within 24 to 48 hours for urgent situations.

When Home Care Is No Longer Enough

There's a point in many caregiving situations where the support a family is providing at home — or paying for through a home care agency — simply isn't enough to keep someone safe. Recognizing that point, and knowing what comes next, is something we help families work through honestly and without judgment.

When a Parent Refuses Help

This is one of the most common calls we receive. A parent who is clearly struggling but adamant about staying home — and refusing any outside help. Andrew can help you think through how to approach these conversations, what alternatives might be acceptable to your parent, and how to protect their safety while respecting their wishes as much as possible.

When Siblings Can't Agree

When one sibling thinks it's time to move a parent into care and another thinks they're overreacting, the family tension can become as stressful as the care situation itself. Having a neutral, experienced third party walk through the situation together — without an agenda — often helps families move forward.

When a Diagnosis Changes Everything

A new dementia diagnosis, a Parkinson's progression, a stroke — these events often require families to rethink their entire care plan quickly. Andrew helps families understand what the diagnosis means for care needs, what settings are appropriate, and what to expect as things progress.

When You're Planning Ahead

Not every family is in crisis. Some reach out while a parent is still independent, wanting to understand their options before they need them. That's one of the best times to have the conversation — when there's no urgency, no pressure, and time to make a thoughtful decision.

How the Process Works

What If I'm Not Ready to Make a Decision?

You don't have to be ready. A conversation with Andrew doesn't commit you to anything. Many families reach out months — or even years — before they're ready to make a move, just to understand what options exist and what the process looks like.

If you're in that stage: reach out anyway. Knowing your options before you need them is one of the most valuable things you can do for your family.

What Types of Senior Care Are Available in Hampton Roads?

Here's a quick overview of the main options — each has a dedicated page with more detail:

Frequently Asked Questions